Encore Strategic
Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits! Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region.
We are looking for an L2 IT Engineer to become a part of our collaborative team.
You'll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
$55,000 scalable based upon experience Retirement plan, PTO, health insurance benefits, and bonus plan Hybrid work schedule (up to 2 days remote) after training completed Friendly, people-focused management and technical mentors What You'll Do:
Support common business applications (O365) via email, phone, and on-site support for 100 SMB's Maintain client networks and network security (LAN/WAN, firewalls, access points, switches) Troubleshoot a wide variety of on-premises, and cloud environments Oversee new and existing equipment, hardware, and software upgrades Provide guidance to junior members of the team Participate in implementing network security solutions.
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues Skills You'll Need:
Strong interpersonal skills, positive mentality, and ability to change tasks rapidly--as a service business, we expect the unexpected to disrupt our plans Confidence and commitment to top-tier customer service in a fast-paced environment Ability to stay organized and follow tasks through to completion with accuracy Willingness and ability to learn new applications and skills 2 years of hands-on PC support experience Office 365 experience Proficient knowledge of different hardware platforms, cloud services, and line of business applications Ready to apply? Quick apply with your resume OR Get a head start on the application process through our online portal here:
https:
//www.
ondemandassessment.
com/link/index/JB-JGDF215W0?u=1049388 Powered by JazzHRAbout the Company:
Encore Strategic.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for an L2 IT Engineer to become a part of our collaborative team.
You'll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
$55,000 scalable based upon experience Retirement plan, PTO, health insurance benefits, and bonus plan Hybrid work schedule (up to 2 days remote) after training completed Friendly, people-focused management and technical mentors What You'll Do:
Support common business applications (O365) via email, phone, and on-site support for 100 SMB's Maintain client networks and network security (LAN/WAN, firewalls, access points, switches) Troubleshoot a wide variety of on-premises, and cloud environments Oversee new and existing equipment, hardware, and software upgrades Provide guidance to junior members of the team Participate in implementing network security solutions.
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues Skills You'll Need:
Strong interpersonal skills, positive mentality, and ability to change tasks rapidly--as a service business, we expect the unexpected to disrupt our plans Confidence and commitment to top-tier customer service in a fast-paced environment Ability to stay organized and follow tasks through to completion with accuracy Willingness and ability to learn new applications and skills 2 years of hands-on PC support experience Office 365 experience Proficient knowledge of different hardware platforms, cloud services, and line of business applications Ready to apply? Quick apply with your resume OR Get a head start on the application process through our online portal here:
https:
//www.
ondemandassessment.
com/link/index/JB-JGDF215W0?u=1049388 Powered by JazzHRAbout the Company:
Encore Strategic.
Estimated Salary: $20 to $28 per hour based on qualifications.
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